Situation
You are working on an application server (Terminal Server, Citrix or similar).
- When Cheel starts, the following message is displayed: Access denied
- The application closed without having been able to start.
Cause
The Cheel application is started by one or more other users in other Windows sessions on the same server. In the meantime, a new update has been released, and the application attempts to install it but cannot replace the old version because it is currently in use.
Solution
- Ask all users to exit the application.
- Restart the application.
- The update will be able to proceed and the application will be able to start normally.
Advice
- Make it a habit to close the application at the end of the day.
- On application servers, you can set up a daily scheduled task to update the application when no users are logged in (for example, at night). See the Cheel installation page to configure an automatic update scheduled task .